Moderate Reported Content in Talk

Talk admins with content management permissions can moderate user content reported as inappropriate, including posts and comments made in the feed, groups, and apps. Admins act upon reported posts from the Content Moderation page and determine whether reported posts should be allowed (restored) or blocked (removed). A history of reported posts remains available on the page.

Note: To view line charts that show trends for posts reported by users as inappropriate and flagged by the system for negative tone and language, see Review and Export Talk Analytics.

Inappropriate posts/comments may be reported as follows:

  • Automatically by the system. Talk automatically flags a user post/comment as inappropriate when negative language or tone is detected. Auto reported posts remain visible in Talk only to the user who created the post, with a banner note indicating that the content is under review and will be visible to others only after admin approval.
    Note: Enable automatic system reporting from Settings. For more information, see Manage Talk Settings.
  • By a user. If one Talk user reports a post/comment as inappropriate, it is removed from the Talk Feed for moderation. Users report posts because of spam, nudity, hate speech and violence, copyright infringement, or another reason they specify.

See reported post statuses

Posts on the Content Moderation page display one of five statuses. The status changes based on the actions you or a user take.

  • Hidden (user reported only). The post/comment is not currently visible in Talk. When a user reports a post, it is automatically removed (hidden) from the feed. Admins either allow (restore) the post in the feed or block it to keep it hidden.
  • Allowed. The admin has restored the post/comment to the feed.
  • Visible (system reported only). When the system reports a post, it is visible in the feed only to the post creator. Admins either allow the post to be visible to Talk users or block the post to remove it.
  • Blocked. The admin has blocked the post/comment from displaying in the feed. A blocked post can be restored at a later time.
  • Deleted. A post/comment will display as Deleted when the user who originally posted it has deleted it from the feed. These deleted posts cannot be restored.

To view and moderate reported posts

  1. Go to the Content Moderation page. The number of posts/comments that need moderation displays on the User Reported and System Reported tabs.
    Note: If a post/comment is flagged by both the system and by a user, it can be moderated from either tab. When you moderate the post on one tab, the action is automatically reflected on both tabs.
  2. Click the User Reported or System Reported tab. By default, the view shows all posts that need review. Details about each post display, including some or all of the post content, when it was reported, who posted it, and (for user reported posts) who reported it and the reason.
    Note: The System Reported tab is not available when the System Reported Content setting is not selected on the Settings page.
  3. To filter the Content Moderation page:
    • Click All to see all user or system reported posts, including hidden posts and those that are allowed, visible, blocked, and to be reviewed.
    • Click Need Review to see only posts that have not been moderated.
    • To see only posts with specific names or reported by certain users, enter keywords in the Search field.
  4. To moderate a post, do the following as needed:
    • Click View in Feed to open the full post in Talk and see it in context.
    • Click Allow Post or Allow Comment to allow the reported post/comment to remain in the feed.
    • Click Block Post or Block Comment to permanently remove the post/comment from the feed. The history of blocked posts is retained on the Content Moderation page.
    • Click Restore to unblock the post and allow it to display for users in the feed.