Manage Talk Promoted Post Templates

Content Admins create custom templates that are used to create promoted posts in Talk feeds.

Create templates to reflect specific types of content, such as blog entries, organization announcements, or links to a website or a survey. Customize templates by including graphics, URL links, and navigation buttons. You can require a read receipt from users who read them.

Note the following guidelines:

  • You create and manage templates from the Content > Promoted Post page of the Talk Admin Dashboard and from the Talk desktop.
  • From the Talk desktop, you can pin promoted posts to the top of the feed (What's happening) to ensure users see and react to the post.
  • For posts with read receipts, you can export and download an .xlsx file to your system with information about the users who read (accepted) the post.

Working with templates

To create templates

Note: You can also create a new template in the Talk desktop when you create a Promoted Post message.
  1. In the Talk Admin Dashboard, go to the Content page and click Promoted Post.
  2. Click Create Template. A blank template displays.
  3. Enter a template title.
  4. Do one of the following:
    • Accept the default components and options.
    • Customize the components:
      1. For Post Components, select the template components, including Heading, Image, Description, Documents(to allow users to add attachments to a post), URL, and Navigation Button. Deselect components to exclude them. The left panel updates based on your selection.
      2. In the Mandatory column, select the mandatory components you want in the promoted posts.
  5. Click Create. The template is added to the list of templates.

To edit and delete templates

When you delete a template, all Promoted Posts created using that template are also deleted.

Note: You can also edit and delete templates in the Talk desktop when you create a Promoted Post message.
  1. In the Talk Admin Dashboard, go to the Content page and click Promoted Post.
  2. Click a template's more menu and select one of the following:
    • Edit. In the Edit Template panel, make your changes and click Save.
    • Delete. The template and its Promoted Posts are deleted from Talk.

Working with Promoted Posts

To create Promoted Posts

Note: You can also create a Promoted Post in the Talk desktop and add it to the feed.
  1. In the Talk Admin Dashboard, go to the Content page and click Promoted Post. A list of templates displays.
  2. Select a template. Any posts created using the template display in the left panel. (When no posts have been created using the template, a blank post opens prompting you to create the first post. Go to Step 4.)
  3. Click Create Post. A blank post opens.
  4. Depending on the template, you may have the option to create either a content-based or URL-based post. In this case, click Content or Link.
  5. Enter text and select elements to compose the post. Titles are always required. Other fields may be required.
  6. For Target, select one of the following:
    • To Everyone(the default)
    • To Groups. Click the drop-down list and select one or more groups you want to access the post.
    • To Hyperfinds. Select one or more employee queries. Users associated with hyperfind criteria (mapped to the parent product) will see the promoted post in their Feed.
  7. To schedule the post to be published later, click Schedule it for later, click the Schedule Date and Time field, and select a date and time. (Not available when you select the To Hyperfinds target.)
  8. Select the following as needed:
    • Read receipt. An Accept button will be included in the post. After the post is published, you can see which users have accepted the post. By default, the read receipts are active for 15 Days. To keep them active longer, select 30 Days.
    • Select Disable comments for this post.
  9. Click Create. The post is added to the template and available in the Talk feed (unless scheduled for later).

To manage and delete Promoted Posts

From the Talk Admin Dashboard you view, edit, and delete promoted posts. You can also download a list of users who read (accepted) posts with read receipts and their email and phone number.

  1. In the Talk Admin Dashboard, go to the Content page and click Promoted Post.
  2. Select a template. Posts created using the template display in the left panel.
  3. Click a Promoted Post. If available, the number of users who have read (accepted) the post displays at the top. Click the Accepted User(s) drop-down list to see the list of users who have read the post.
  4. To edit the post, click Edit, update the details, and click Save.
  5. To remove the post, click Delete. The post is deleted from the template and removed from the Talk feed.
  6. If the post includes a read receipt, to download an .xlsx file with details of the users who read (accepted) the post, do the following:
    1. Click Export Responses. At the top of the page a progress message and download button Cloud with downward arrow and a green spinning section that means file exports are in progress.display . When the export finishes, the download button shows the number of files that have been exported and are ready to download, for example, File download cloud icon, with three exported files ready to open.
    2. Click Download White cloud with a down arrow and outlined in blue means exported files are ready to download to your system.. The list of available exported files displays, the most recent exported file first.
    3. To download a file from the list, click Download White cloud with a down arrow and outlined in blue means exported files are ready to download to your system.. Exported file names are unique and include the date, hour, and second the file was exported along with the content type.